Accessibility Statement

Last updated: [April 2025]
Capital Parent Ltd is committed to providing an inclusive and accessible digital experience for all users, regardless of ability or technology. We believe in equal access to our website, content, and services for every visitor, including individuals with visual, auditory, cognitive, or physical disabilities. We are dedicated to meeting the requirements of the Equality Act 2010 and aligning with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA as a minimum standard.

1. Our Accessibility Principles
We aim to ensure that:

• All users can perceive, navigate, and interact with our digital content effectively

• Our services are understandable and operable by a wide range of users, including those using assistive technologies

• Accessibility is embedded in our design and development processes

• We identify and remove barriers that could prevent anyone from engaging fully with our site or services

• Feedback and continuous improvement drive our long-term accessibility strategy
   

2. Actions We Take to Promote Accessibility
To support digital accessibility across Capital Parent’s platforms, we:

• Design all new pages and content with accessibility in mind from the outset

• Use accessible web design techniques, including proper heading structure, logical reading order, and form label associations

• Ensure colour contrast meets WCAG 2.1 AA standards for text and interface components

• Maintain keyboard navigability across our site and services

• Implement alt text for images and ensure descriptive link text

• Provide captions for videos and transcripts for audio content where possible

• Regularly train staff and contractors on accessibility best practices and inclusive design
   

3. Accessibility of Third-Party Content and Services
While we aim to ensure that all areas of our website meet high accessibility standards, we may occasionally link to or embed content from third-party platforms. This content may not fully conform to the same accessibility requirements. We do not control these third-party systems but welcome feedback on barriers you experience so we can advocate for accessibility improvements.

4. Ongoing Monitoring and Testing
We undertake routine monitoring and accessibility testing to identify and resolve issues, including:

• Automated scans for broken ARIA tags, missing labels, and colour contrast errors

• Manual user testing with screen readers and keyboard-only navigation

• Compatibility checks with common browsers, mobile devices, and assistive tech

• User journey testing across service enrolment, account access, and content downloads
   

5. Known Accessibility Limitations
We are aware that certain elements of our website and services may not yet be fully accessible:

• Some PDFs or downloadable forms may not be fully tagged or structured for assistive technology

• Historical blog content may lack proper heading structure or alternative text

• Occasional third-party embeds (e.g., maps or scheduling tools) may present barriers

We are working to address these limitations and improve legacy content wherever feasible.

6. Requesting Accessible Formats
If you need information in a different format (e.g., large print, Braille, easy read, audio, or translated into another language), please contact us and we will do our best to accommodate your request in a timely manner.

7. Feedback and Contact Information
We are committed to listening and responding to feedback from users who experience accessibility issues. If you encounter barriers or have suggestions for improvement, please contact us:
Email: info@capitalparent.co.uk
We aim to respond to all accessibility-related requests within 30 days and will work with you to provide a suitable solution.

8. Policy Review and Governance
This Accessibility Policy is reviewed at least annually and updated whenever significant changes are made to our website, platform, or service offerings. Capital Parent’s leadership team oversees compliance efforts and ensures accessibility remains a priority across our business practices.
The most recent version of this policy will always be available on our website.